Frequently Asked Questions

WARRANTY POLICY

JEWELRY WARRANTY:


Warranty Term: Lifetime

This warranty only covers manufacturing defects on the jewelry that were present upon receiving the product. Damage caused to the plating will not be covered by this warranty. To inquire if your jewelry is covered under this warranty, contact info@vitalydesign.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Jewelry Warranty Claim” in the subject of the email. Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term. Failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.) Failure or damage caused by unjustifiable repair or modification. Aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. Failure or damage caused by fire or water, or a natural disaster such as an earthquake.

 

WATCH WARRANTY:

Warranty Term: Two years from the date of purchase.

This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Parts other than the movement, case and crystal are not covered by this warranty. To have replacement covered under this warranty, please ensure the Online Warranty Form has been completed. Then contact info@vitalydesign.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Watch Warranty Claim” in the subject of the e-mail. Battery replacements are not covered under warranty. If your battery needs to be replaced, it is best to have it changed by a certified jeweler. Please do not attempt to remove the caseback yourself, as you may damage the casing and/or movement. Casebacks that have been damaged by improper removal will not be covered under warranty. The case, dial, hands, crystal, watchband or other parts may be replaced with substitutes if the originals are not available. If purchased from www.vitalydesign.com, the Online Warranty Form must be completed before making the claim. If purchased from a retail location, a store receipt with purchase date must be provided.

Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term. Failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.) Failure or damage caused by unjustifiable repair or modification. Aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. Failure or damage caused by fire or water, or a natural disaster such as an earthquake.

 

CLOTHING WARRANTY:

Warranty Term: Two years from the date of purchase.

The warranty on clothing is determined on a case by case basis. We will determine if the item is faulty at our own discretion. If the item has been misused, or the care instructions have not been followed the item will not be eligible for a replacement. To inquire if the item is eligible for a replacement contact info@vitalydesign.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Clothing Warranty Claim” in the subject of the email. Please ensure that clothing item/s are unwashed, unworn and the original tags are still attached. Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term. Failure or damage caused by improper use or carelessness. Failure or damage caused by unjustifiable repair or modification. Aesthetic changes that occur from normal wear and tear, aging and alteration of the colour. Failure or damage caused by fire or water, or a natural disaster such as an earthquake.

This warranty specifies that you can receive a free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

EXCHANGE POLICY

JEWELRY EXCHANGE POLICY:

You may exchange a piece that is the wrong size for another of the same style. The purchaser agrees to cover the cost of shipping back to the warehouse. If your requested size is not in stock, we will ship the item when it becomes available. Under no circumstance will refunds be issued. By purchasing from this site you agree to our Terms of Service, Return Policy and Warranty Terms.

If you wish to exchange an jewelry item, please contact info@vitalydesign.com with your full name, address, your order number, the item/s you are exchanging and a detailed description of the issue at hand. Finally, write “Jewelry Exchange” in the subject of the email. A team member will contact you within 2 business days of receiving your request.

WATCH EXCHANGE:

Watch exchanges are determined on a case by case basis. To inquire if your watch is eligible for an exchange please contact  info@vitalydesign.com with your full name, address, your order number, the item/s you wish to exchange and a detailed description of the issue at hand. Finally, write “Watch Exchange” in the subject of the email. A team member will contact you within 2 business days of receiving your request.

CLOTHING EXCHANGE:

You may exchange a piece that is the wrong size for another of the same style. The purchaser agrees to cover the cost of shipping back to the warehouse. If your requested size is not in stock, we will ship the item when it becomes available. Under no circumstance will refunds be issued. By purchasing from this site you agree to our Terms of Service, Return Policy and Warranty Terms.

If you wish to exchange a clothing item, please contact info@vitalydesign.com with your full name, address, your order number, the item/s you are exchanging and a detailed description of the issue at hand. Finally, write “Clothing Exchange” in the subject of the email. A team member will contact you within 2 business days of receiving your request. Please ensure that clothing item(s) are unwashed, unworn and the original tags are still attached. Please allow up to 14 business days from the time you mail your return for our team to receive it and process the request. Exchanges must be made within 30 days of your original date of purchase. After 30 days, we will no longer accept exchanges. Vitaly is not accountable for exchanges that are lost or damaged in the mail.

SHIPPING POLICY:

Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average North American shipping time is 3-5 business days. For international tracked shipments, expect a 12-21 Business day delivery time. Vitaly Design Ltd. will not be held responsible for lost goods if an incorrect shipping address is provided. Should your package not show up, or arrive damaged, please contact us at: info@vitalydesign.com

SHIPPING POLICY


SHIPPING RATES:
Canada: $8 purchases: $0-100
Canada: Free purchases: $101+
United States: $8 purchases: $0-200
United States: Free purchases: $201+
International Tracked Bags + Shoes: $45 
International Non Tracked: $10 purchases $0-300
International Non Tracked: Free purchases: $301+
***ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. WE ARE IN NO WAY RESPONSIBLE FOR DUTIES YOU ARE CHARGED AS THEY ARE COMPLETELY OUT OF OUR CONTROL.

CONTACT INFORMATION


GENERAL INQUIRIES // EXCHANGES:
info@vitalydesign.com

COMPANY INFORMATION:
Vitaly Design Ltd.
1020 Islington Ave.
Unit# 9B- Dock 3&4
Etobicoke, ON M8Z 6A4
Canada

 

. ? or