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FAQ

FREQUENTLY ASKED QUESTIONS

 

Ring/Bracelet Sizing:

See our handy sizing guide here. Alternatively, you can visit any jeweller and have your fingers or wrists measured in US sizing. This is the most accurate method.

 

Shipping and Fulfilment:

Please click here to view information regarding shipping times, tracking, rates and duties.

 

Jewelry Material/Plating:

Our jewelry is made from 316 stainless steel. All of our finishes are created using anodized stainless steel and plated at 0.8 microns for maximum durability.

 

Care Instructions:

Accessories:

  • Don’t put them through the washing machine or jump in a pool with it. Avoid getting them wet, basically. This will help the plating last longer.
  • Avoid showering or washing your hands with your jewelry on. Soap can be corrosive.
  • Do not let your jewelry come in contact with any harsh chemicals. 
  • Avoid grinding your jewelry on hard surfaces. You may scratch the plating.
  • Your Vitaly Ring is not brass knuckles — do not punch anything or anyone with it.
  • Don’t use your ring as a bottle-cap opener (you’d be surprised how many people do this).

Clothing:

Each Vitaly clothing item has specific care instructions printed on the inside label. But for maximum longevity, always hang-dry our garments. Jackets should always be taken to a dry cleaner.

 

Retailers:

To see our full list of stockists, please visit the Retailers section, located in the footer of our site. Please note, we do not have control over what products our retailers keep in stock, so if you are looking for a particular piece, be sure to give them a call before going into the store.


Size and Colour Offerings:

The sizes and colours that are listed online are the complete offerings for the product. If the size or colour is not listed as an option, we unfortunately do not produce that offering.


Sold Out Product:

The best way to know when an item is back in stock is to use the “Notify me when this product is available” form that appears when a sold out item is selected.

If your item is on sale or in the sale section, then unfortunately that is the remainder of the stock and we will not be getting more in that specific design or colour. If you are seeking an item that is no longer on the website, this item has been discontinued and will not be restocked.


Custom work/sizing:

Custom work or sizing is not something we offer. The reason for this is because we produce in large volumes and do not have a feasible way to make smaller quantities. The wait time + cost that would need to be transferred to you the customer would be unreasonable. For those reasons we cannot create any custom pieces. 

Engraving:

You can certainly get your Vitaly accessories engraved, though we encourage you to consult with a professional jeweller. Unfortunately we do not have the means to do custom engraving. If you are dead-set on getting something engraved, we recommend using unplated stainless steel jewelry. Engraving on a coloured item (Gold, Antiqued Steel, or Matte Black) will remove the colour in that spot, and the piece will then require an additional polish to soften the engraved edges. The resulting finish may not match the original look and feel of the piece.