International Returns and Exchanges
Instructions for customers outside Canada and the United States
For our customers who are outside Canada and the United States, exchanges or returns are no problem at all!
Feel free to reach out to our support team ([email protected].com) if you have any questions or concerns regarding the below instructions.
We ask that this be placed in the mail within 14 days of being delivered showing no signs of wear.
Please ship back to:
Vitaly Design Ltd.
1020 Islington Avenue - Unit 9B - Dock 3&4
Etobicoke, ON, M8Z 6A4 - Canada
1. Please use your countries local post.
We do not accept parcels coming from FedEx, UPS, or DHL. Please note: You are not required to add insurance to the package, but adding tracking is recommended.
2. When shipping internationally you may be asked to fill out a customs form at the post office.
Please mark clearly on the package that your items are being returned for exchange or refund, and not for a sale.
3. Inside the parcel we ask that you include a note, so we can identify:
- Your order #
- Item(s) being returned (name, color, size)
- Item(s) needed in exchange. If you are not looking for an exchange, just note “refund” or “credit”.
4. After dropping the parcel on your local post, please confirm the shipment by providing 1 of the following 3 confirmations by email:
Customs Reference number, photo of shipping receipt and package, or tracking number.
IMPORTANT:
If there is no note inside the package with your order number and your request, your return may take longer to be processed or may not be properly processed.
Fulfillment of the exchange will occur within 2 business days of your package arriving at our warehouse. We will be in touch with a confirmation email.
Gifts Under $50 USD
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Herringbone Chain
Regular price $45 USDRegular priceUnit price / per$0Sale price $45 USD -
Playne
Regular price $45 USDRegular priceUnit price / per$0Sale price $45 USD -
Cuban Chain
Regular price $45 USDRegular priceUnit price / per$0Sale price $45 USD -
Idol
Regular price $45 USDRegular priceUnit price / per$0Sale price $45 USD -
Weave
Regular price $45 USDRegular priceUnit price / per$0Sale price $45 USD -
Wheat Chain
Regular price $45 USDRegular priceUnit price / per$0Sale price $45 USD -
Dash
Regular price $45 USDRegular priceUnit price / per$0Sale price $45 USD -
Tilt
Regular price $50 USDRegular priceUnit price / per$0Sale price $50 USD -
Figaro Chain
Regular price $45 USDRegular priceUnit price / per$0Sale price $45 USD -
Solar
Regular price $45 USDRegular priceUnit price / per$0Sale price $45 USD - View the Collection
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Gifts Under $75 USD
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Grip
Regular price $65 USDRegular priceUnit price / per$0Sale price $65 USD -
Notion
Regular price $75 USDRegular priceUnit price / per$0Sale price $75 USD -
Thesis
Regular price $55 USDRegular priceUnit price / per$0Sale price $55 USDSold out -
Vaurus
Regular price $75 USDRegular priceUnit price / per$0Sale price $75 USD -
Vestige
Regular price $75 USDRegular priceUnit price / per$0Sale price $75 USD -
Omnia
Regular price $65 USDRegular priceUnit price / per$0Sale price $65 USD -
Beam
Regular price $65 USDRegular priceUnit price / per$0Sale price $65 USD -
Rope Chain
Regular price $55 USDRegular priceUnit price / per$0Sale price $55 USD -
Slip
Regular price $55 USDRegular priceUnit price / per$0Sale price $55 USD -
Limit
Regular price $55 USDRegular priceUnit price / per$0Sale price $55 USD - View the Collection
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Gifts that Make a Statement
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Frenzy
Regular price $110 USDRegular priceUnit price / per$0Sale price $110 USD -
Akoya
Regular price $110 USDRegular priceUnit price / per$0Sale price $110 USD -
Riot
Regular price $140 USDRegular priceUnit price / per$0Sale price $140 USD -
Proxy
Regular price $95 USDRegular priceUnit price / per$0Sale price $95 USD -
Matrix
Regular price $95 USDRegular priceUnit price / per$0Sale price $95 USD -
Transit
Regular price $90 USDRegular priceUnit price / per$0Sale price $90 USD -
Cobra
Regular price $90 USDRegular priceUnit price / per$0Sale price $90 USD -
Ransom
Regular price $170 USDRegular priceUnit price / per$0Sale price $170 USD -
Encode
Regular price $140 USDRegular priceUnit price / per$0Sale price $140 USD -
Verge x Tate McRae
Regular price $120 USDRegular priceUnit price / per$0Sale price $120 USD - View the Collection
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