I bought this necklace a while back and wore it super regularly. A defect caused a part on the end to fall off so I contacted about a replacement part. I was met with such prompt response telling me how to apply under my warrantee. They approved my order the same day to send me a whole new chain. I can’t stress to you enough how quick acting and kind the team was to me about this. Between the incredible quality of the jewelry and the treatment they provide I will be a lifelong customer and saving up for my next piece already. Thank you!