Hi Claire D.,
Thank you for your feedback regarding your Decibel piece. We sincerely apologize that it hasn't met your expectations in terms of both its aesthetic and functionality. The accuracy of our product representation and the wearability of our pieces are extremely important to us, so we take concerns like this very seriously.
While we aim to provide detailed product imagery that accurately represents our pieces, we understand your disappointment regarding the chunkier appearance than expected. Additionally, the stability issues you've experienced with the piece not sitting properly on your ear falls below our standards for comfort and security.
We greatly appreciate you bringing these issues to our attention, as it helps us identify areas for improvement in both our product photography and design processes. Our support team would be happy to assist you with a return or exchange to ensure you find a piece that better suits your preferences.
Thank you for taking the time to share your experience with us.