Hi Callista G.,
Thank you for sharing your feedback about Spatial. We're pleased to hear that you love the look of the earrings, but we're concerned about the misaligned clasp you experienced with one of the pieces.
The issue you've described with the clasp missing the bar and pinching your ear is definitely not the intended functionality we design for our earrings. Our pieces are crafted to provide secure, comfortable closure, and the misalignment you encountered suggests a quality control issue that shouldn't have reached you.
We appreciate your understanding that this likely isn't a general issue, and your feedback helps us identify where improvements can be made in our quality assurance process. Each piece should provide the same reliable performance, and we take these manufacturing inconsistencies seriously.
Your experience with the clasp mechanism is valuable information that we'll share with our production team to help prevent similar issues in future pieces.
Our support team would be happy to assist you with a replacement that functions as intended. Please feel free to reach out to us at info@vitalydesign.com for assistance.
Thank you for taking the time to share your experience with us and for being part of our community.