Thank you very much for this feedback. We’re sorry to hear that you experienced an issue with your product. We greatly appreciate that you took the time to give us this feedback which will help us to improve our products by identifying areas we can work on around quality and performance.
When customers encounter performance issues with their products, we would generally advise that they contact customer support to investigate their options in submitting a warranty claim. If approved, our support team will provide you with available options to ensure you retain coverage for faulty items.
We will pass this information on to our production and design teams for future consideration. If you ever need support in the future regarding product satisfaction, please contact our support team.
