Hi Ioana D.,

Thank you for sharing your feedback about the Utility Tote. We're sorry to hear that the Tyvek material didn't meet your expectations and that you're disappointed with your purchase, especially given the price point.

We understand your disappointment with the material feeling thinner and more paper-like than you anticipated, particularly when you were expecting something with a faux-leather texture and thickness. We also hear your frustration with the strap functionality and the tote not staying securely on your shoulder during use.

Your feedback about the material expectations and the practical usability issues with the strap is extremely valuable to us, and we take these concerns very seriously. Material representation and product functionality are important aspects of the customer experience that we continually work to improve.

We will share your detailed comments with our product development and design teams to evaluate both how we communicate the Tyvek material properties and the overall functionality of the Utility Tote's design. This kind of specific feedback about material expectations and practical use helps us improve both our product descriptions and future designs.

We greatly appreciate you taking the time to share your honest experience with the Utility Tote, as it helps us better understand customer expectations and continue improving our products.