Hi lim j. y.,
Thank you for sharing your detailed feedback about Allure. We're pleased to hear that you appreciate the beauty of the design, but we understand your frustration with the functional issues you've experienced during wear.
The problems you've described with the gems constantly flipping to the wrong side and the clasps snagging on clothing aren't the intended wearing experience we aim for with our pieces. Our jewelry is designed to maintain proper positioning during normal movement and to interact smoothly with everyday clothing without causing snags or catches.
Your specific feedback about the clasps catching on sleeve seams and knitwear provides valuable insight into how this piece performs in real-world conditions. This kind of detailed information helps us understand the practical challenges that can arise with certain design elements and contributes to our ongoing design refinement process.
We recognize that while a piece may be visually appealing, the wearing experience is equally important for customer satisfaction. Your observation about the gems flipping and the snagging issues highlights areas where the functionality could be improved to better match the aesthetic appeal.
Our support team would be happy to assist you with a return or exchange. Please feel free to reach out to us at info@vitalydesign.com for assistance.
Thank you for being part of our community and for taking the time to share your honest experience with us.