Hi K. S.,
Thank you for sharing your detailed feedback about the Series earrings. We're so sorry to hear about the issues you've experienced with the click close mechanism failing and the hinge joints becoming loose, especially since you purchased two sets and are experiencing these problems across multiple earrings within just a month of use.
We understand how frustrating this must be, particularly since you specifically chose these earrings for their intended comfort and durability for everyday wear, including sleeping. A weakening closure mechanism that results in earrings falling out is certainly not the quality standard we aim for, and we apologize that this has happened with your purchase.
We're also sorry to hear that this experience has affected your confidence in giving the gold set as a gift, especially when you've had such positive experiences with our other products like your bracelet and necklace in the past.
Product durability and mechanism functionality are extremely important to us, and we take this feedback very seriously. We will share your specific observations about the click close mechanism and hinge joint issues with our production and quality teams to help us identify and address these construction concerns with the Series earrings.
We greatly appreciate you taking the time to provide such comprehensive feedback about both sets, as it helps us maintain our quality standards and continue improving our products to meet the expectations our customers have come to expect from us.
Please contact our support team at info@vitalydesign.com, and one of our support agents will be happy to look into this further.