Hi Juen S.,
Thank you for sharing your detailed feedback about Revolve. We're pleased to hear that you're enjoying the quality of the piece and that it's receiving compliments. However, we understand your concerns about the positioning and comfort issues you're experiencing.
The rotating movement you've described isn't typical of how the piece should perform during wear. While our designs are crafted to maintain their intended position, we understand that individual fit and movement patterns can affect how the piece sits.
We appreciate your notes about the contrasting sides and the interaction between the spikes and your neck. This kind of specific feedback is valuable as it helps us understand how our pieces perform in real-world conditions and contributes to our ongoing design improvements.
Our support team has experience with fit and comfort adjustments and would be happy to assist you with potential solutions. Please feel free to reach out to us at info@vitalydesign.com for personalized assistance.
Thank you for being part of our community and for taking the time to share your experience with us.