Hi Kyle,
Thank you for sharing your feedback about Faction and for being a returning customer. We're pleased to hear that you love your Shimmer chain and that the Faction earrings have been receiving compliments, but we're genuinely sorry to hear about the clasp breaking on the left earring after just two months of wear.
A clasp failure within such a short timeframe, especially without any rough handling or pulling, is definitely not the quality standard we aim for with our pieces. Our jewelry is designed to withstand regular everyday wear, and the mechanical failure you've experienced suggests a manufacturing issue that shouldn't have occurred.
We understand how disappointing this must be, particularly since you were excited about the earrings and they've been well-received by others. Having a piece fail when you're enjoying wearing it and getting positive feedback is especially frustrating.
Your experience with the clasp mechanism is valuable feedback that we'll share with our production team to help identify and address potential quality control issues with the Faction earrings. Product durability is extremely important to us, and we take these mechanical failures seriously.
Our support team would be happy to assist you with a warranty claim. Please feel free to reach out to us at info@vitalydesign.com for assistance.
Thank you for taking the time to share your experience and for continuing to be part of our community.