Hi Brett,
Thank you for sharing your feedback about the BPM. We're sorry to hear that the hinge quality and finish didn't meet your expectations, and we understand your disappointment with your purchase.
We take concerns about product quality very seriously, particularly regarding structural components like hinges and the overall finish of our pieces. A weak hinge and finish that doesn't match expectations is certainly not the quality standard we aim for, and we apologize that this happened with your BPM.
Your feedback about the hinge durability and the finish quality is extremely valuable to us, and we will share your comments with our production and quality teams to help us identify and address these specific issues with the BPM's construction and finishing process.
We greatly appreciate you taking the time to let us know about your experience, as it helps us maintain our quality standards and continue improving our products.
A member of our support team will reach out for a solution for your experience.