Hi Anna H.,
Thank you for sharing your detailed feedback about the Fractal earrings. We're sorry to hear that the product didn't meet your expectations regarding the level of detail and definition you were anticipating based on our product images.
We understand your disappointment in the difference between the mockups and the actual product you received, particularly concerning the edge definition and detailed features. Product representation accuracy is extremely important to us, and we take this feedback very seriously.
We will share your observations with our photography and production teams to ensure our product images more accurately reflect the final pieces our customers receive. This kind of specific feedback helps us improve both our product presentation and manufacturing processes.
We greatly appreciate you taking the time to bring this to our attention, as it helps us maintain transparency and improve our customer experience.