Hi Tami K.,

Thank you for sharing your detailed experience with the Vipera x CurrieGOAT chain. We're thrilled to hear that you love the piece's aesthetics, details, and luster. However, we're concerned about the clasp issue you experienced during your performance.

While our pieces are crafted for everyday wear, we understand that high-energy performances can put additional stress on jewelry components. The situation you described is not typical of our products, and we take such feedback seriously. Each piece undergoes quality control checks, but occasional variations can occur.

We carefully select our clasps and components for security and durability. Your experience suggests this particular piece may not have met our usual standards.

We value your honest assessment and appreciate you sharing the video of the chain's performance during the earlier part of your show. This kind of detailed feedback helps us understand real-world product performance and contributes to our ongoing quality improvement efforts.

Our support team would be happy to assist you further in resolving this issue. Please email us at info@vitalydesign.com and we can look into some options for you.

Thank you for being part of the Vitaly community and for bringing this to our attention.